“With an alumni-base of over 375,000, there’s no shortage of social feedback coming to the desk of Harvard’s chief digital officer Perry Hewitt. But for this CDO, that’s the perfect Trojan horse to get them collaborating together, and to tap a smart base of people who can help drive university’s initiatives.

The results have led her to believe that chief digital officers should also be chief listening officers.

‘The role of the chief digital officer has very much turned into the chief listening officer,’ Hewitt said. ‘For Harvard, we try to bring in as much outside information as we can. It’s as much about what the Stanfords and Yales are doing as it is about how our students are engaging with each other outside of the classroom. The more we know, the more empowered we can be to build an exceptional learning and education experience.'”

Full Story (Source DigitalDisruption.com)