by Mike Kruger

“In my previous blog post, I asked if your agency needs a Chief Digital Officer and before you answer maybe you’d want to know what exactly would a Chief Digital Officer (CDO) do at your Agency? According to Tim Bourgeois of ChiefDigitalOfficer.net , the biggest asset a CDO brings ‘is the ability … to make something a priority where, under the existing structure, it is tough to make it a priority.’ CDOs can emphasize speed and accountability to shake up existing structures. Each agency will have its own needs, but a CDO should be tasked with:

• Eliminating inefficiencies
• Using metrics to improve the customer experience, and
• Meeting citizens’ expectations of a 21st century government.”

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