“Australia Post has once again emphasized the importance of its digital strategy, having poached Microsoft Asia-Pacific president Tracey Fellows to run many of the organisation’s new digital initiatives as it adapts to a parcel and digital dominated system.

However, experts are still skeptical about the organisation’s plans, saying the company has a tough year ahead if it wants to upgrade its tech system.

‘They’ve made a big splash about the post locker system, but they haven’t expanded that out yet,’ warns University of Western Australia professor David Glance, an expert in software research and development.”

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